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1. Understanding the patient's perspective : [publication] : a tool for improving performance

by -- Joint Commission on Accreditation of Healthcare Organizations

Material type: book Book Publisher: Oakbrook Terrace, IL : Joint Commission on Accreditation of Healthcare Organizations, 1995, cop. 1995Availability: (1)
2. Therapieoptionen bei chronischer gastroösophagaler Refluxerkrankung : [publication] : Meta-Analyse randomisierter kontrollierter Studien

by Rickenbacher, Nadja.

Material type: book Book Publisher: 2011Availability: (1)
3. The healthcare customer service revolution : [publication] : the growing impact of managed care on patient satisfaction

by Zimmerman, David; Zimmerman, Peggy; Lund, Charles.

Material type: book Book Publisher: London [etc.] : Irwin Professional Publishing, 1996, cop. 1996; [s.l.] : HFMA (Healthcare Financial Management Association)Availability: (1)
4. The European patient of the future [publication]

by Coulter, Angela; Magee, Helen.

Material type: book Book Publisher: Maidenhead ; Philadelphia : Open University Press, 2003Availability: (1)
5. The effects on waiting times of expanding provider choice : [publication] : evidence from a policy experiment

by Dawson, Diane.

Material type: book Book Publisher: York : University of York, Centre for Health Economics, 2005Online Access: Date de consultation : 17.08.2009 Availability: (1)
6. Smart nursing : [publication] : how to create a positive work environment that empowers and retains nurses

by Fabre, June.

Material type: book Book Publisher: New York : Springer, 2005, cop. 2005Availability: (1)
7. Service production and patient satisfaction in primary care [publication]

by Grytten, Jostein; Carlsen, Fredrik; Skau, Irene.

Material type: book Book Publisher: Trondheim : Norwegian University of Science and Technology, 2007Online Access: Cliquez ici Availability: (1)
8. Promise and performance in managed care : [publication] : the prepaid group practice model

by Freeborn, Donald K; Pope, Clyde R.

Material type: book Book Publisher: London : Johns Hopkins, 1994, cop. 1994Availability: (1)
9. Promise and Performance in Managed Care : [publication] : the prepaid group practice model

by Freeman, Donald K; Pope, Clyde R.

Material type: book Book Publisher: Baltimore [etc.] : Johns Hopkins, 1994Availability: (1)
10. Perceptions of healthcare : [publication] : a survey of patient organizations’ concerns

by -- Consensus Research Group (New York); International Alliance of Patients' Organizations

Material type: book Book Publisher: [London] : IAPO, 2006Online Access: Date de consultation : 11.09.2006 Availability: (1)
11. Patients perspective in assessing the quality of care : [publication] : toward the development of a managerial tool for the strategic level : final report Healnet

by Roberge, Danièle; Pineault, Marc; Pineault, Raynald.

Material type: book Book Publisher: Montréal : GRIS (Groupe de recherche interdisciplinaire en santé), 2000Availability: (1)
12. Patient-centered care : [publication] : a model for restructuring

by Parsons, Mickey L; Murdaugh, Carolyn L.

Material type: book Book Publisher: Gaithersburg, Md. : Aspen Publishers, 1994Availability: (1)
13. Patient satisfaction : [publication] : understanding and managing the experience of care

by Press, Irwin.

Edition: 2nd ed.Material type: book Book Publisher: Chicago Ill. : Health Administration Press, 2006, cop. 2006Availability: (1)
14. Patient compliance and satisfaction with physician influence attempts : [publication] : a reinforcement expectancy approach to compliance-gaining over time

by Klingle, Renée Storm.

Material type: book Book Publisher: Ann Arbor, MI : UMI, 1994Availability: (1)
15. NHS complaints managers : [publication] : a study of the conflicts and tensions in their role

by Xanthos, Clare.

Material type: book Book Publisher: Boca Raton Fla. : Dissertation.Com, 2005Availability: (1)
16. Modelling heterogeneity in patients' preferences for the attributes of a general practitioner appointment [publication]

by Hole, Arne Risa.

Material type: book Book Publisher: York : University of York, Centre for Health Economics, 2007Online Access: Date de consultation : 29.10.2007 Availability: (1)
17. Measuring the outcomes of medical care : [publication] : papers based on a conference held in September 1989 organised by the Royal College of Physicians and the King's Fund Centre for Health Services Development

by Hopkins, Anthony; Costain, David. -- Measuring the Outcomes of Medical Care (1989 ; London)

Material type: book Book Publisher: London : Royal College of Physicians of London, 1990, cop. 1990Availability: (1)
18. Measuring patient satisfaction for improved patient services [publication]

by Strasser, Stephen; Davis, Rose Marie.

Material type: book Book Publisher: Ann Arbor, MI : HAP (Health Administration Press), 1991, cop. 1991Availability: (1)
19. Measuring and managing patient satisfaction [publication]

by Steiber, Steven R; Krowinski, William J.

Material type: book Book Publisher: Chicago, Ill. : AHA (American Hospital Association), 1990, cop. 1990Availability: (1)
20. Improving patient satisfaction - now : [publication] : how to earn patient and payer loyalty

by Nelson, Anne-Marie.

Material type: book Book Publisher: Gaithersburg, Md. : Aspen Publishers, 1997Availability: (1)