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The healthcare customer service revolution : [publication] : the growing impact of managed care on patient satisfaction /

by Zimmerman, David; Zimmerman, Peggy; Lund, Charles.
Material type: materialTypeLabelBookPublisher: London [etc.] : Irwin Professional Publishing, 1996, cop. 1996; [s.l.] : HFMA (Healthcare Financial Management Association)Description: XVII, 217 p. : tab. ; 24 cm.ISBN: 0786308931.MeSH subject(s): Patient Satisfaction | Managed Care Programs | Hospital Administration | Organizational Policy | Professional-Patient Relations | Quality Assurance, Health CarePUBLICATION TYPE SAPHIR: MonographSummary: This book reports what patients are saying about customer service and what employers and managed care companies are doing to record and communicate that information. It includes case studies that reflect what several hospitals have done to address customer service concerns, providing readers with ideas they can implement themselves.
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This book reports what patients are saying about customer service and what employers and managed care companies are doing to record and communicate that information. It includes case studies that reflect what several hospitals have done to address customer service concerns, providing readers with ideas they can implement themselves.