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Understanding health services [publication] /

by Black, Nick; Gruen, Reinhold.
Material type: materialTypeLabelBookSeries: Understanding Public Health.Publisher: Maidenhead : Open University Press, 2005Description: VII, 243 p. : ill. ; 24 cm.ISBN: 9780335218387; 0335218385.SAPHIR theme(s): Santé publiqueMeSH subject(s): Health Services AdministrationPUBLICATION TYPE SAPHIR: MonographSummary: This book […] shows the necessity of considering health care at three key levels: individual patients and their experiences; health care organisations such as health centres and hospitals; and regional and national institutions such as governments and health insurance bodies. The book examines: inputs to health services; processes of care; outcomes; organization of services; improving the quality of health care. [Ed.] [Contents] Section 1 : Introduction. 1. A systems approach to health services. 2. Challenges facing health services . 3. Formal and lay care. 2. Section 2: Inputs to health care. 4. Diseases and medical knowledge. 5. Medical paradigms. 6. Staff: the challenge of professionalism. 7. Funding health care. Section 3: Processes of health care. 8. The need and demand for health care. 9. The relationship between need and use. 10. Staff-patient interactions. 11. Public as consumers and policy makers. Section 4: Outcome of health care. 12. Outcomes. Section 5: Organization of services. 13. Analysing health systems. 14. Why are health systems the way they are? 15. Low and middle income countries: from colonial inheritance to primary care. 16. Low and middle income countries: from comprehensive primary care to global initiatives. 17. Health services in high income countries. Section 6: Quality improvement. 18. Defining good quality health services. 19. Performance assessment. 20. Improving quality of care.
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This book […] shows the necessity of considering health care at three key levels: individual patients and their experiences; health care organisations such as health centres and hospitals; and regional and national institutions such as governments and health insurance bodies. The book examines: inputs to health services; processes of care; outcomes; organization of services; improving the quality of health care. [Ed.] [Contents] Section 1 : Introduction. 1. A systems approach to health services. 2. Challenges facing health services . 3. Formal and lay care. 2. Section 2: Inputs to health care. 4. Diseases and medical knowledge. 5. Medical paradigms. 6. Staff: the challenge of professionalism. 7. Funding health care. Section 3: Processes of health care. 8. The need and demand for health care. 9. The relationship between need and use. 10. Staff-patient interactions. 11. Public as consumers and policy makers. Section 4: Outcome of health care. 12. Outcomes. Section 5: Organization of services. 13. Analysing health systems. 14. Why are health systems the way they are? 15. Low and middle income countries: from colonial inheritance to primary care. 16. Low and middle income countries: from comprehensive primary care to global initiatives. 17. Health services in high income countries. Section 6: Quality improvement. 18. Defining good quality health services. 19. Performance assessment. 20. Improving quality of care.