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Guidance on developing quality and safety strategies with a health system approach [publication] /

by World Health Organization. Regional Office for Europe; Ovretveit, John; Klazinga, Niek.
Material type: materialTypeLabelBookPublisher: Copenhagen : WHO Regional Office for Europe, 2008Description: 57 p.SAPHIR theme(s): Qualité - Evaluation - Accréditation | Systèmes de santéMeSH subject(s): Quality of Health Care | Safety | Delivery of Health Care | Planning Techniques | Quality of Health Care -- standards | Delivery of Health Care -- methods | Europe | GuidelinePUBLICATION TYPE SAPHIR: ReportOnline resources: Date de consultation : 30.07.2010 Summary: Quality and safety have been recognized as key issues in establishing and delivering accessible, effective and responsive health systems. The regionally shaped guidance document covers the development of national quality and safety strategies suited to local circumstances (from formulation to continual review and renewal in successive phases). The five chapters : 1) explain how a quality strategy can contribute to meeting challenges faced by health services/ health systems; 2) set a common background for quality principles and perspectives (patient, professional, management quality); 3) consider five types of national strategies showing choices about legislation, measurement, action programmes and improvement policies.; 4) provide practical steps on how to develop a strategy for different situations, and 5) show how a quality and safety strategy strengthens health systems. The brief glossary, the quality assessment tool and the framework for using dedicated research in decision making provided in the appendices, aim to assist in the process. [Authors]
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Quality and safety have been recognized as key issues in establishing and delivering accessible, effective and responsive health systems. The regionally shaped guidance document covers the development of national quality and safety strategies suited to local circumstances (from formulation to continual review and renewal in successive phases). The five chapters : 1) explain how a quality strategy can contribute to meeting challenges faced by health services/ health systems; 2) set a common background for quality principles and perspectives (patient, professional, management quality); 3) consider five types of national strategies showing choices about legislation, measurement, action programmes and improvement policies.; 4) provide practical steps on how to develop a strategy for different situations, and 5) show how a quality and safety strategy strengthens health systems. The brief glossary, the quality assessment tool and the framework for using dedicated research in decision making provided in the appendices, aim to assist in the process. [Authors]